Needs Analysis on the Cooperation between English Language Teachers and IT Staff

Questions	Answers
1. What would you like to know about your context/school/country (about language learning and technology)?	How can language teachers and IT staff work more effectively and efficiently?
2. What would be the best tools to find out this information?	Survey (for all teachers) and interview for focus groups (for selected IT staff and language teachers with most diverse backgrounds) to find out different issues from their point of view.
3. Who would you ask?	Teachers and IT staffs who are knowledgeable about the problem/ or in other words, had experience in working with each other for a language class at State University of Surabaya
4. What problems do you envision?	Time constraint and schedule mismatch

Rationale about factors that hinder cooperation between IT staff and language teacher:

1. English language teachers and IT staff have little prior communication, which leads to less mutual agreement on responsibility sharing in class.

2. Teachers and IT staff may have mismatched expectation about the other person’s responsibility and capacity.

3. Teachers and IT staff may not share mutual awareness about students’ computer literacy and factors that distract the efficiency of language classes so it’s worth to survey them on the assumption of these following issues:

a. To know how often the students, teachers, and admin staff use the internet

b. To know how good the internet connection is

c. To know the purpose of using the internet

d. To know the fast response of IT staff facing the problem and complaints


Questionnaire

Awareness about students’ computer literacy and factors that distract the efficiency of language classes

1. On average, how many hours do you use internet connection at campus?

a. Less than 1 hour/day
b. 1-2 hours/day
c. 3-4 hours/day
d. 4-5 hours/day
e. More than 5 hours/day


2. Rate the following aspect of your internet connection in campus.

a. Internet stability
b. Internet speed
c. Internet accessibility


Direction:

1 Excellent
2 Very good
3 Good
4 Fair
5 Poor


3. Which of these online activities do you think students like doing the most?


a. Using chat rooms
b. Blogging
c. Listening to music
d. Downloading songs
e. Reading news
f. Gaming
g. Social networking (e.g. Facebook, Twitter)
h. Web browsing
i. Using internet TV
j. Live streaming
k. Watching videos (e.g. YouTube)

4. How often do you think students use the following online activities

a. Every day
b. More than once a day
c. Once a week
d. Once a month
e. Less than once a month

Mismatched expectation

Questions for Teachers

1. IT staff’s response to the technical issues that teachers and students encountered with

a. IT staff’s friendliness is very encouraging to students

1) is encouraging to students
2) is neutral
3) is discouraging to students
4) is very discouraging to students

b. IT staff’s interest in solving technical problems

1) Very satisfied
2) Satisfied
3) Somewhat satisfied
4) Unsatisfied
5) Very unsatisfied

c. IT staff’s understanding about technical problems in my classroom

1) My problem was understood
2) My problem was not understood
3) My problem was understood but the IT staff do not have the ability to solve my problem

d. Are your problems solved?

1) Yes
2) No
3) Not really but the IT staff suggested another substitute option


Questions for IT

1. Teachers’ response to the technical issues that they and their students encounter

a. Teachers’ attitude when problems occur

1) Confident and try to solve the problems first which models good example to students and create less work for IT staff
2) Confident but after a few try teachers will ask for help
3) Be panic and ask for help immediately
4) Overconfident and try to solve the problems but create more work to IT staff
5) Be frustrated and let the problems destroy the lesson

b. Teachers’ capacity in solving technical problems in their classrooms

1) Too dependent on IT staff
2) Fairly dependent on IT staff
3) Independent on IT staff
4) Well literated on technical problems

c. Teacher’s willingness in cooperating to solve the problem

1) disinterested in learning and sharing the task
2) wants to learn and share the task but if the problems are challenging they will soon give up.
3) wants to learn and share the task even if the problems are challenging they will not give up.
4) enthusiastic in learning and sharing the task and quite helpful

d. Are the problems solved?

1) Yes
2) No
3) Not really but the IT staff suggested another substitute option


Communication

1. Rank the problems that students encounter when using technologies in the classroom, with 1 as the most frequently encountered problem. Check N/A if the problem does not apply to your situation.

a. Internet service interruption
b. Malfunctioning hardware
c. Uninstalled/ missing software
d. Virus
e. Distractions from too many resources and classroom environment
f. Distractions from not being able to use technology
g. Communication breakdown
h. N/A

2. Rank the problems that teachers and IT staff need to talk about before the lesson, with 1 as the most frequently encountered problem. Check N/A if the problem does not apply to your situation.

a. software application (e. g., Adobe Flash, MS, etc.)
b. hardware (e.g., speakers, headsets, LCD projector, etc.)
c. time frame
d. roles and responsibilities
e. N/A

3. How often should IT staff and English language teachers meet to discuss technical-related issues, concerns, and solutions?

a. Once a week
b. Twice a week
c. Once a month
d. Twice a month
e. Others

4. To what extent do IT staff need to know the content of the English language teachers’ lesson plan?

a. Not much
b. Little
c. Somewhat
d. Much
e. A great deal


The monkey survey link: https://www.surveymonkey.com/r/Q929ZXL